An empty workstation at dusk with monitors turned away from view

Policy & Data Handling

Privacy Policy

How ViewSynapse Digital collects, uses, and retains the personal data you submit through this website.

Scope of this policy

What this policy covers

This policy explains how ViewSynapse Digital collects, uses, and retains personal data submitted through this website. It applies to the site at viewsynapse.digital and to messages sent through the contact form.

The operator of this site is ViewSynapse Digital, Avenida Vitacura 3500, 7630000 Vitacura, Región Metropolitana, Chile. If you are looking for the rules that govern use of the site itself — rather than the handling of your data — those sit in the Terms of Service, which we link below.

Data We Collect

What we hold, and where it comes from

Two kinds of information reach us. One is written by you; the other is generated quietly by your browser as you read.

Direct input: Contact form details Your name, your email address, and the content of the message you send. We use these to answer you and to keep a record of the correspondence.
Automatic: Technical data from your browser Pages visited and the time of your visit, where the site's hosting or analytics configuration records it. This is used to keep the site running and to understand which pages are useful.
Not collected: No payment data, no accounts The site does not process payments and does not run user accounts. There is no sign-in, no stored profile, and no billing record held here.

Why We Use It

What each piece of data is for

Primary use

Answering your enquiry

When you send a message through the contact form, the details you give are used to respond to your enquiry, to route it to the right person inside our team, and to keep a record of the correspondence so a later reply has context. We do not use contact form data to send marketing messages, and we do not sell it to anyone.

If your message concerns a project, we may keep it alongside notes from the resulting conversation so the thread stays readable. That is the whole of the purpose: a reply, and a record of the reply.

Where it goes

Message details pass through our hosting and email providers only as far as needed to deliver and store the message.

Operations

Keeping the site working

Technical data helps us see whether pages load properly and which ones readers actually use.

Integrity

Detecting abuse

The same records help identify automated submissions and other misuse, so genuine enquiries get answered.

Cookies and Similar Technologies

Cookies, and how to manage them

The site may use cookies and similar technologies to support basic functionality and to understand how pages are used. You can control cookies through your browser settings; disabling some categories may affect how parts of the site work.

Details of the categories in use, and how to manage them in your browser, are set out in the Cookie Policy. If you would rather read the rules that govern use of the site itself, those live in the Terms of Service.

Read the Cookie Policy Read the Terms of Service

A half-closed laptop on a studio desk in cool daylight

A working desk, photographed without any readable display content.

Sharing and Disclosure

Who else may see your data

We do not sell personal data.
Hosting and email providers — to operate the site.
Legal disclosure — where required by law or a lawful request.
Processors acting on our behalf are expected to apply appropriate safeguards.

Beyond those routes, your data stays with us.

Retention

How long we keep it

Contact form submissions are retained for as long as needed to handle the enquiry and for a reasonable period afterwards for reference. Technical data is retained according to the configuration of the hosting and analytics services in use. When data is no longer needed, it is deleted or anonymised.

If you would like a specific enquiry removed once it has been answered, write to us and we will delete it, provided no legal obligation requires us to keep it.

In short

We keep correspondence only while it is useful, and technical records only as long as the services that produce them are configured to hold them.

Your Rights

Access, correction, and deletion

Depending on where you are located, you may have rights to access, correct, or request deletion of your personal data, and to object to certain processing. To make a request, contact us using the details on this page. We may need to verify your identity before acting on a request.

If you are in Singapore, the Personal Data Protection Act also provides rights in relation to your personal data. Requests are handled at the address and email shown on this page, and we aim to reply within the working hours listed.

Security

How we protect what we hold

We take reasonable technical and organisational measures to protect the data we hold. No method of transmission or storage is free of risk, and we cannot promise that data will never be affected by an incident.

If a breach occurs that is likely to affect you, we will notify you and any relevant authority as required by applicable law. Access to contact form submissions is limited to the people who need it in order to answer you.

Hands connecting a cable at the back of a rack in a small server room

Children

Business audience only

This site is intended for business and professional audiences and is not directed at children. We do not knowingly collect personal data from children. If you believe a child has submitted personal data, contact us and we will delete it.

Changes to This Policy

Updates to this page

We may update this policy to reflect changes in how the site operates or in applicable law. The revised version will be published on this page. Continued use of the site after an update indicates acceptance of the revised policy.

Contact

Questions about this policy

For questions about this policy or to exercise your rights, contact ViewSynapse Digital using the details below. Requests about a specific message are easier to handle if you include the email address you wrote from.

Reach us

ViewSynapse Digital
Avenida Vitacura 3500, 7630000 Vitacura, Región Metropolitana, Chile
Email: [email protected]
Phone: +65 6218 1116
Monday to Friday, 9:00 AM – 6:00 PM

Common questions

Do I need an account to contact you? No. There are no accounts on this site. The contact form collects only your name, email address, and message, and it is the single place where you submit personal data to us.: No. There are no accounts on this site. The contact form collects only your name, email address, and message, and it is the single place where you submit personal data to us.
Can I ask you to delete my message? Yes. Write to us with the email address you used and we will delete the enquiry, unless a legal obligation requires us to keep it. We may ask you to confirm the request first.: Yes. Write to us with the email address you used and we will delete the enquiry, unless a legal obligation requires us to keep it. We may ask you to confirm the request first.
Which law applies to this policy? The policy describes our own handling of data. Where local law grants you additional rights — for example, the Personal Data Protection Act for readers in Singapore — those rights apply on top of what is written here.: The policy describes our own handling of data. Where local law grants you additional rights — for example, the Personal Data Protection Act for readers in Singapore — those rights apply on top of what is written here.
How will I know if this policy changes? The revised version is published on this page, replacing the previous text. There is no email newsletter attached to this policy, so the page itself is the record to check.: The revised version is published on this page, replacing the previous text. There is no email newsletter attached to this policy, so the page itself is the record to check.